Here is a complete, ready-to-use Shipping Policy template tailored for PawJoy that you can copy and paste directly into your Shopify store (Settings > Policies > Shipping policy):

Shipping Policy

At PawJoy, we are dedicated to delivering joy to you and your pets as quickly, safely, and reliably as possible. Please review our shipping policy below to understand our processing times, rates, and delivery expectations.

1. Order Processing Time

• All orders are typically processed within 1 to 3 business days (Monday – Friday, excluding public holidays) after order confirmation and payment verification.

• During peak seasons, holidays, or promotional sales, processing times may take slightly longer.

• Once your package has been processed and leaves the fulfillment facility, you will receive an automated shipping confirmation email containing your tracking information.

2. Shipping Rates & Delivery Estimates

We partner with reliable carriers to get your pet supplies delivered safely to your door.

Destination	Shipping Method	Estimated Delivery Time	Shipping Cost
Domestic (Standard)	Tracked Delivery	5 – 8 business days	Free over $40 (or $4.95 flat rate)
International	International Tracked	8 – 15 business days	Calculated at checkout

Note: Delivery windows are estimates and begin from the date of dispatch, not the date the order is placed. Unforeseen courier delays, customs processing, or severe weather conditions may occasionally extend delivery times.

3. Order Tracking

Once your package ships, you will receive an email with your unique carrier tracking link.

• Tracking updates typically take 24 to 48 hours to appear in the courier’s scanning system.

• If your tracking status does not update immediately upon receipt of the email, please check back after 1–2 business days.

4. Address Accuracy

Please ensure that your shipping address and contact details are fully accurate before completing checkout.

• PawJoy is not liable for delayed deliveries, misdeliveries, or returned parcels caused by incorrectly entered recipient details.

• If you notice an error in your delivery address, contact us at support@pawjoy.com within 12 hours of placing your order, and we will make every effort to update it before fulfillment.

5. Customs, Taxes, & Duties (International Orders)

For international shipments outside our domestic fulfillment hub, orders may be subject to local import taxes, customs duties, and customs handling fees imposed by the destination country. These charges are established by local authorities and remain the sole responsibility of the customer.

6. Lost, Damaged, or Missing Packages

• Damaged Items: If your order arrives damaged, please take clear photos of the damaged goods along with the packaging and contact us within 7 days of delivery.

• Missing or Stolen Packages: If your tracking indicates that your parcel was delivered but you cannot locate it, please check with neighbors, building management, or common delivery areas first. If it remains missing, contact us so we can open a formal trace or claim with the delivery carrier.

7. Contact Us

For any shipping-related questions, concerns, or updates regarding your parcel, please reach out to our team:

• Email: [support@pawjoy.com] (Replace with your store's customer service email)

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM